Returns & Exchanges
At GINGIN WATCHES, we want you to be completely satisfied with your timepiece. If you are not happy with your purchase, you can return your unworn watch in its original packaging within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Authorization and prepaid shipping label.
Pack Your Watch
Carefully place the watch, original box, and all warranty cards back into the shipping carton to ensure the item remains protected during transit.
Ship the Item
Attach the provided shipping label to your package and drop it off at your nearest authorized courier location.
Quality Check & Refund
Once our horologists inspect the returned item for original condition, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing